IT is definitely an unpredictable world to be living in, I learned it the hard way in the past two years, it’s easier when you are involved from the very beginning, from the design, URS, Testing and Deployment. But when you were suddenly dragged in a handover session with another team filling in all the initial stages, it is brutal! You were expected to learn the whole book of architecture in one hour, go through the SOP in another hour and deploy it withing the next 24 hours. This is including all the other ad-hoc stuffs that supposedly were part of your job description as the major factor contributing to your ever infamous KPI. So, where do we go from there? Take a deep breath, cry from the inside, and go through every lines carefully as mistakes are not expected within the timeframe.
And so I did. Yet, changes after changes only added to more challenges in hand, stress becomes another routine to bear with every single day. After kept it so long inside, it managed to build a lump in the scariest place. Thank God I overcome that. And life goes on. Just as when team were trying to gets the hang with everything at hand, another challenge be put upon your shoulder. There are issues of compromises. A defects or errors that were injected from unknown sources. And how to deal? Enforce the ITIL implementation. Put into action all those ISO stuff. Every course of actions have to be initiated formally in writings, justify it, and get approved. By saying this and I mean, if it urgent, you go on and chase those people that were supposed to endorse it. I can do it, so why are there are certain people who still able to find an excuse to not have this carried out just because you can’t find an authority at their “usual place”. You know what i think? I think that’s just plain lazy. If it happened to me one or two times, I certainly have changed. Because in order for the world to revolve around you, you have to give in before you taking it all back in.
Following that, what’s left for that perfect implementation is with additional help of a very simple but impressive checklist, and by checklist I mean, another manual or SOP in addition to the approved SOP that have followed the ISO std. I am saying this based on us being only human; mistakes made, troubleshooting process with trials and errors and some unobvious config usually overlooked. It is time for us, I mean for me to take my job seriously I guess, be from good to great because with that determination, then only come passions, and with that; success will follow very closely.